Support
Returns
If a piece isn't right for your home or your pet, tell us and we'll take it from there.
1. Tell us what isn't right
Send a message from the contact page with your order number and the item. If something arrived damaged, a photo helps us sort it quickly.
2. We confirm the return details
We'll reply with where to send the item and how the return will be handled. Please don't post anything back until we've confirmed, so it doesn't get lost.
3. Send it back unused
Items should come back unused and in their original packaging, with any parts and inserts included. For hygiene reasons, items that have been used by a pet can't be resold.
4. We confirm the resolution
Once the item is received and checked, we'll confirm your refund or replacement by email. Refund timing depends on your payment provider.
A note on timing
Our fixed returns window is being finalised with our suppliers. If you're outside a window you think should apply, message us anyway — we'll look at it case by case rather than turn you away.
Ready to start? Send us a message.